The AI-native helpdesk for lean teams

87% less time on the tickets that used to eat your day.

Cove reads your docs, checks ticket history, and drafts a cited reply before your team opens the ticket. Most of the time they just hit approve.

See it draft your tickets
Free migration
Zero-risk Shadow Mode
From £2,000/year · unlimited users
The storm you're in now

Your helpdesk is bloated,
expensive, and slow.

01
Per-seat pricing
→ One flat fee · unlimited users
02
AI bolted on after the fact
→ AI-native from day one
03
Replies with no evidence
→ Drafts with cited sources
04
Risky migration, weeks of cutover
→ Free import + Shadow Mode
05
Designed for 2,000-seat call centres
→ Built for lean support teams
◆ See exactly what it looked at

No hallucinations.
Just receipts.

Every Cove draft comes with a full reasoning trace. Click "Debug reasoning" on any AI reply and you see what the model understood from the email, which knowledge base searches it tried, what it found, and what it didn't. If the AI made something up, you'll know. The source list is empty and you can see it.

  • Query analysis. Exactly what the AI extracted from the customer's message.
  • Search attempts. Every retrieval call, with hit counts.
  • Citations. Every source linked, click-through to verify.
  • Raw trace. The full step-by-step decision log, nothing hidden.

other helpdesks just give you the answer. Cove shows its work.

cove · #2841 · debug reasoning cove
▸ Mic cuts out on group calls · Aleck HV4 resolved in 1.2s
01 · Query analysisextracted from email
intentmicrophone failure during group call
productAleck HV4 · firmware 3.1.4
scopegroup calls only · 1:1 calls fine
customer3rd ticket this month · standard tier
02 · Search attempts4 retrievals
kb · "microphone group call mic"3 hits
kb · "HV4 firmware 3.1.4 known issues"2 hits
tickets · same model · last 90 days12 hits
kb · "bluetooth interference protocol"0 hits
03 · Citationsused in draft
1Group call mic troubleshoot · troubleshoot.md § 4.2open ↗
2HV4 firmware 3.1.4 release notes · changelog.mdopen ↗
3Same fix shipped to ticket #2188 · 2 weeks agoopen ↗
04 · Raw trace47 steps · expand
[0.04s] embed query · vec match score 0.91 [0.12s] retrieve top-k=8 from kb · 5 above threshold [0.31s] re-rank by recency + similarity [0.58s] draft v1 · cited 3 sources · + 43 more steps
/ Why Cove

Built for the way
support actually works.

Most helpdesks were built for call centres, then bolted AI on top. Cove was designed AI-first: every part of the workflow assumes a draft already exists, and a human is reviewing it. That's a different product, not a different feature.

AI-native,
always learning.

Every approved reply trains the model on your tone, your policies, and your edge cases. Cove gets sharper the more your team uses it. The other helpdesks bolted AI on. We started here.

the workflow assumes a draft already exists.

Humans stay
in control.

Cove drafts. Your team approves, edits, or rejects, in Slack or in-app. Auto-send is opt-in per category, never the default.

Bring your own AI.
Keep your subscription.

Already paying for Claude or ChatGPT? Plug your existing API key in and Cove uses it. No middleman markup, no double bill, no vendor lock-in. Switch models anytime.

◆ Shadow Mode

Try Cove without
switching anything.

Run Cove alongside your current helpdesk before switching. We sync your tickets in real time, draft replies in the background, and score every draft against what your team actually sent.

  • Sync tickets from Zendesk, Freshdesk, or Intercom in real time
  • See Cove's draft side-by-side with what your team sent
  • Edit distance score per draft. 0.00 means we'd have shipped it as-is
  • Cut over when the numbers convince you. No risk to your live support flow
Start with Shadow Mode
cove · shadow compare · 3 of 2,841 pairs this month cove
◆ Shadow compare live · syncing zendesk
#4821 Refund: order shipped to old address edit distance · 0.04
Zendesk agent · sent
Hi Sara, the refund's been issued back to the original card. It usually shows up within 3-5 business days. Reply here if it doesn't and I'll chase the bank.
Cove draft
Hi Sara, the refund's been issued back to the original card. It should show up within 3-5 business days. Let me know if it doesn't and I'll chase the bank.
✓ Approve as-is Edit before send
#4824 Pairing two earbuds to one account edit distance · 0.31
Zendesk agent · sent
Both buds pair to the same account from Settings > Devices > Add device. Hold the button on the second bud for 5 seconds until the LED flashes white, then it'll show up in the app.
Cove draft
You can pair both devices from Settings > Devices > Add device. Hold the button on the second one for 3 seconds until the LED flashes blue.
▸ Guideline · trains future drafts
Pairing hold time is 5 seconds, not 3. LED flashes white on pair mode (blue is bluetooth-discoverable, different state). Always say "buds" not "devices" when context is clear.
Will apply to ~40 similar tickets / month
#4827 Firmware stalls at 47% on group install edit distance · 0.62
Zendesk agent · sent
Yep, this is the v3.2 group-install bug we're tracking. Roll the affected hub back to 3.1.4 from Settings > Firmware > History, then re-run the install one device at a time. Hotfix is queued for Friday's release. Sorry for the hassle.
Cove draft
Sorry to hear the firmware install is failing. Try restarting the hub and running the update again. If it keeps stalling, reach out and we'll take a look.
✓ Guideline saved · v3.2 group-install bug
When firmware stalls above 40% on group installs of more than 4 devices, recommend rolling back to v3.1.4 first and re-running one device at a time. Don't deflect to "try restarting"; this is a known bug, acknowledge it.
Applied to 12 similar tickets · 0.06 avg edit distance since
0–0.2 ship-ready 0.2–0.5 light edit 0.5+ rewrite
/ Migration

Free import.
Nothing left behind.

We import your tickets, customers, docs, and history from Zendesk, Freshdesk, or Intercom. For free. Cove learns from how your team already supports customers, so you don't start from zero.
/ Aleck · helmet audio brand
1,295tickets
Three years of Zendesk history. Threaded, embedded, and searchable from day one.
Tickets
1,295 imported
Messages
5,048 threaded
Customers
1,020 contacts merged
Spam
60 auto-flagged
/ Time per ticket
-87%
Aleck's average handle time on Cove vs. their Zendesk baseline. Same team, same tickets, fraction of the time.
/ Migration cost
£0flat
No consultants, no per-record fees. We do it for every customer.
/ Cutover time
1day
Most teams flip from shadow to live within a week of seeing the numbers.
/ Customer

"We stopped writing replies."

"Our tickets used to need someone with deep product knowledge to answer. We uploaded our knowledge base, imported three years of history, gave Cove a bit of guidance, and now it gets most of them right on the first draft. We just approve."

ZB
Zac Barnes
Head of support · Aleck
# cove-approvals ▾
C
Cove APP 2:22 PM
New draft ready for #4821 Payment not going through
↩ Draft reply · to maria@example.com
Re: Payment not going through
Hi Maria. This is a known 3DS issue. We deployed a fix ~2h ago. Please retry or use Apple Pay.
Sources: #4102 · Stripe 3DS doc v4
/ Pricing

Free while you're
in Shadow Mode.

Connect your inbox. Watch Cove draft replies against real tickets. Pay nothing while you decide. If it's not better than what you've got, walk away.

while evaluating
£0
no card · no time limit
Free, no time limitFor as long as you need to decide
Free migrationWe do the import. You don't lift a finger
BYO AI keysPlug in your Claude or ChatGPT subscription. Zero AI markup.
Founder on SlackDirect line to the people building it
↳
We'll set it up for you. In person, if you want.
We're a small team. That means we can do things the big guys can't. Train Cove on your data with you. Sit in your office for a day. Onboard your team over a pint. Tell us what you need.
Talk to a founder →
/ After Shadow Mode
£2,000/yr.
Unlimited users. Forever.

No per-seat tax. No tier upgrades. No "talk to sales" maze. Hire 10 more agents tomorrow. Your bill doesn't move.

Most teams that try Shadow Mode pay 2-5x more for their current helpdesk and still copy-paste replies. We'll do a deal for early customers.
if it's not better, walk away.
/ Talk to us

Tell us about your stack.

Four fields. We reply within a working day, usually faster. We will not put you in a sales sequence; we will read what you wrote and write back.

Run by founders. Read by founders. Replied to by founders.

or email hello@covesupport.io
Asking about:
Please enter your name (2-80 characters).
Please enter a valid email address.
Please pick a team size.
Please write a short message (5-4000 characters).
Thanks. We've got your message and will reply within a working day.

Or email hello@covesupport.io directly. Same inbox, same humans.